When an Industrial Plant Was Closed Because of a Merger,employees

question 37

Multiple Choice

When an industrial plant was closed because of a merger,employees were forced to move to another plant and take substantial pay cuts.In this scenario,managers should demonstrate _____ when the affected employees describe the forced changes in their lifestyles.

• A) ​empathetic listening 
• B) ​perceptual filtering 
• C) ​reactive communication 
• D) ​selective attention

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Definitions:

Derogation of Target Bias

A cognitive bias where an individual derogates a target to justify maltreatment or a negative attitude toward them.

Morality Bias

The tendency to make judgments or assumptions based on moral standards, which can lead to biased decision-making.

Social Discounting Bias

The tendency to devalue benefits or harms that happen to people who are socially or spatially distant from oneself.

Social Discounting Bias

The tendency to devalue benefits or resources when they are to be shared with larger numbers of people.