When an Industrial Plant Was Closed Because of a Merger,employees

question 37

Multiple Choice

When an industrial plant was closed because of a merger,employees were forced to move to another plant and take substantial pay cuts.In this scenario,managers should demonstrate _____ when the affected employees describe the forced changes in their lifestyles.

• A) ​empathetic listening 
• B) ​perceptual filtering 
• C) ​reactive communication 
• D) ​selective attention

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Definitions:

Raisins

Dried grapes often used as a snack or cooking and baking ingredient.

Central Office

A telecommunications term referring to a facility where customers' calls are switched by the local central office of a telecommunications provider.

Recordkeeping

The systematic process of maintaining and organizing records or documents relevant to a business, institution, or individual.

Initial Value

The beginning amount or worth of an object, financial asset, or parameter before it undergoes any changes.