When Customers Become Dissatisfied with the Service They Have Received,service

question 17

Multiple Choice

When customers become dissatisfied with the service they have received,service businesses must switch to the process of _____.

• A) ​service recovery 
• B) ​service enhancement 
• C) ​customer focus 
• D) ​customer reengineering

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Definitions:

Quarterly Inventories

An accounting practice where a company counts and records its inventory four times a year, typically at the end of each fiscal quarter.

Beginning Inventory

The recorded value of inventory held by a business at the start of an accounting period.

Average Inventory

The mean value of inventory within a certain period, calculated by averaging the sum of starting and ending inventory.

Quarterly Inventories

The process of counting and valuing all assets, typically merchandise or supplies, that a business holds, conducted every three months.