With Respect to Service Recovery,empowering Workers Means Giving Service Employees

question 49

True/False

With respect to service recovery,empowering workers means giving service employees the authority and responsibility to make decisions that immediately solve customer problems.

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Definitions:

Voucher System

A method of accounting in which each transaction is recorded through the use of a document, or voucher, ensuring expenditures are authorized and recorded accurately.

Paid Voucher File

Holds paid vouchers filed either in sequential order by voucher number or alphabetically by creditor’s name.

Vouchers Payable

An accounting term for records of payable amounts for goods or services received, pending payment to suppliers.

Balance Sheet

A financial statement that presents the financial position of a company at a specific point in time, showing assets, liabilities, and shareholders' equity.