The Key Concept Behind the Service-Profit Chain Is

question 11

Multiple Choice

The key concept behind the service-profit chain is: 

• A) ​the quality of treatment that employees receive from a company's internal service providers. 
• B) ​the quality of treatment that employees receive from the customers of a company. 
• C) ​the quality of treatment that customers receive from the employees providing services. 
• D) ​the quality of treatment that customers receive from a company as compared to its competitors.

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Definitions:

Newly Industrialized

Describes countries that have moved from primarily agricultural to primarily manufacturing and industrial activities.

Human Capital

Human capital is the collective skills, knowledge, or other intangible assets of individuals that can be used to create economic value for the individuals, their employers, or their community.

Existing Technology

The current state of technological development and the tools and processes available for production.

Developing Countries

Countries characterized by their lower industrialization levels, decreased living standards, and a lesser Human Development Index in comparison to developed nations.