Validity, One of the Key Characteristics of an Effective Performance

question 17

Multiple Choice

Validity, one of the key characteristics of an effective performance appraisal system, means:

• A)​capturing multiple dimensions of a person's job performance.
• B)​staying open to modification based on new information.
• C)​allowing the person being evaluated to have some input.
• D)​evaluating fairly against established criteria, regardless of individual differences.

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Definitions:

Open-Ended Question

An open-ended question is designed to encourage a full, meaningful answer beyond a simple yes or no.

Customer Talking Time

The duration or portion of a conversation in which the customer is speaking, often used in sales and service settings to gauge customer engagement and understanding.

Presentation Stage

A phase in sales or marketing where a product or service is presented to potential buyers, highlighting its features and benefits.

Negotiation and Close

The process of bargaining that precedes the final agreement in a sale, combining the skills of negotiating terms with the aim of successfully closing a deal.