Janice Feels Uncomfortable Working Late Hours in Office Every Day

question 36

Multiple Choice

Janice feels uncomfortable working late hours in office every day.She decides to discuss the matter with her boss, Merwyn.Being a recent hire, she is hesitant and nervous to complain so early in her tenure.As she begins to speak, Merwyn notices anxiety and discomfort in her facial expression and body language.Using reflective listening, in response to Janice's concerns, Merwyn should first:

• A)​paraphrase Janice's expressed concerns.
• B)​clarify Janice's implicit thoughts and feelings.
• C)​reflect Janice's core feelings.
• D)​make affirming contact with Janice.