To Meet the Conflicting Demands of Efficiency and Customization, Organizations

question 13

Multiple Choice

To meet the conflicting demands of efficiency and customization, organizations need to:​

• A)strategically choose one or the other.​
• B)​adopt a tall organizational structure.
• C)​minimize routineness.
• D)​become dynamically stable.

Identify the functions of attitudes as proposed by Katz and their application in marketing.

Recognize different components of attitudes (affective, behavioral, cognitive) and their significance.

Differentiate between the various functions of attitudes (utilitarian, ego-defensive, value-expressive, knowledge).

Comprehend the relationship between attitudes and behavior in consumer decision-making.

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Definitions:

Potential Clients

Individuals or groups who could potentially use or benefit from a service or product.

Referred By Others

The process of being directed or recommended to a service, professional, or resource by someone else, typically based on their experience or knowledge.

Challenges Faced

The difficulties or obstacles that individuals or groups encounter, which require effort and resourcefulness to overcome.

Sensitivity To Clients

Involves the ability to understand and respond to the feelings, thoughts, and experiences of clients in a compassionate and empathetic manner.