Which of the Following Would Be an Example of Anxiety

question 83

Multiple Choice

Which of the following would be an example of anxiety?

• A) Julie jumped when she saw the snake.
• B) Hilda dreaded walking home alone.
• C) Carl was certain that the food was poisoned.
• D) The voices in Paul's head told him he should be afraid.

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Definitions:

Zone of Tolerance

The range within which customers are willing to accept variations in service performance and still consider the service as meeting their expectations.

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Targets or objectives set by a business to maintain or improve the standard of service delivered to customers.

Service Recovery

Service Recovery involves a company's efforts to rectify a problem following a service failure, aiming to restore customer satisfaction.