Which of the Following Statements Is Most Correct with Respect

question 25

Multiple Choice

Which of the following statements is most correct with respect to total quality management?

• A)Quality control is the responsibility of specialists who randomly perform quality checks on items as they leave the assembly line.
• B)Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behavior.
• C)Quality is an employee-oriented philosophy required by quality engineers.
• D)Quality is machine driven with quality improvements resulting from use of robotic equipment.

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Definitions:

Order

The arrangement or organization of a society or system that maintains stability and predictability through established norms, rules, and structures.

Structure

The arrangement of and relations between the parts or elements of something complex.

Conversations

Dynamic exchanges between two or more individuals, where information, ideas, or feelings are communicated verbally or through gesture.

Conversations

The informal exchange of ideas through spoken or written communication between two or more individuals.