When a Manager Makes the Attribution That an Employee's Lack

question 123

Multiple Choice

When a manager makes the attribution that an employee's lack of effort or ability is the basis for poor performance, they are probably making an error called:

• A)fundamental attribution
• B)self-serving bias
• C)discounting attribution
• D)consistency attributions

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Definitions:

Strategic Goals

Long-term objectives that an organization or individual aims to achieve, which are critical for guiding decision-making and overall direction.

Customer

An individual or organization that purchases goods or services from another business.

Strategic Customer Relationship

The deliberate approach to managing a company's interactions with current and future customers to improve loyalty and engagement.

Preapproach

A preparatory stage in the selling process where a salesperson researches and plans strategies to approach potential customers.