A Software Engineer Has Just Discovered a Major Problem, Which

question 53

Multiple Choice

A software engineer has just discovered a major problem, which is not yet fully defined, in a large information system she is building for a very difficult customer. Her supervisor is listening to the engineer as she begins to talk through the problem. Which of the following responses would best exemplify the "reflecting of core feelings"?

• A)"I see", "Uh-huh"....."yes, I understand".
• B)"I hear that you are feeling very upset about the problem and may be worried about the customer's reaction when you inform him".
• C)Extended periods of silence.
• D)"I understand that you are concerned there may be a major problem with the information system".

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Definitions:

Resource Conservation and Recovery Act

A U.S. federal law that provides the framework for proper management of hazardous and non-hazardous solid waste.

Waste Management

The collection, transport, processing, recycling, and disposal of waste materials in a manner that is in accordance with health, conservation, and aesthetic considerations.

Industrial Discharge Permit

A government authorization for a business to release specified amounts and types of waste into the environment.

Publicly Owned Treatment Works

Facilities owned by a state or municipality that are designed to treat municipal sewage or industrial wastewater.