Physical Layer Standards Govern ________

question 5

Multiple Choice

Physical layer standards govern ________.

• A) signaling
• B) frames
• C) packets
• D) all of the above

Understand the various dimensions of service quality and their practical implications.

Contrast the marketing strategies between products and services.

Define key terms in service marketing, such as empowerment, the zone of tolerance, procedural fairness, and service recovery.

Recognize the challenges associated with the inseparability, perishability, and variability (heterogeneity) of services.

---

Definitions:

Management By Objectives

A strategic management model that aims to improve the performance of an organization by clearly defining objectives that are agreed upon by both management and employees.

Goal Clarity

The extent to which the objectives or targets one aims to achieve are defined, understood, and actionable.

Goals

Targets or desired outcomes that an individual, group, or organization aims to achieve within a specific timeframe.

Specific

Clearly defined or identified; in a business context, it often refers to precise goals, objectives, or tasks that have distinct boundaries and requirements.