The Goal of Customer Relationship Management Software Is to Understand

question 45

True/False

The goal of customer relationship management software is to understand each customer's specific needs and then customize a product or service to meet those needs.

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Definitions:

Load-distance Problem

An optimization issue in operations research, focusing on minimizing the total distance that loads must be moved within a facility.

Work Centers

Locations within a manufacturing operation where specific tasks are carried out, usually consisting of one or more machines or work areas.

Process-oriented Layout

A way of arranging equipment and workstations in a workspace where similar processes are grouped together, aimed at optimizing efficiency in production or service operations.

Material Flow

The movement, storage, control, and protection of materials, goods, and products throughout the process of manufacturing, warehousing, distribution, consumption, and disposal.