The Concept of Focus on Managing the Total Organisation to Deliver

question 9

Multiple Choice

The concept of focus on managing the total organisation to deliver customer satisfaction is known as:

• A) total quality management (TQM)
• B) synergy
• C) the human resource perspective
• D) contented management
• E) behavioural sciences approach.

---

Definitions:

Cancer

A disease characterized by the uncontrolled growth and spread of abnormal cells in the body.

Latin

An ancient Italic language historically spoken in the Roman Empire, now used primarily in Vatican City and as a liturgical language in the Roman Catholic Church.

Lobster

A marine crustacean with a long body, muscular tail, and live in burrows on the sea floor.

Immature Cells

Cells that have not yet developed the distinct features and functions of mature cells in their lineage.