Total Quality Management Focuses on Managing the Total Organisation to Deliver

question 13

True/False

Total quality management focuses on managing the total organisation to deliver quality to customers.

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Definitions:

Written Contracts

Legally binding agreements between two or more parties that are formally drafted and signed, outlining the terms and conditions of an arrangement.

Dispute Resolution

The process of resolving a dispute between parties through negotiation, mediation, arbitration, or legal actions.

Personnel Policies

Rules or guidelines set by an organization to govern its employees' behavior and HR processes.

Bargaining Structure

The framework within which negotiation processes between parties, such as employers and unions, are organized.