The Limited Success of the Implementation of TQM Systems in Australian

question 91

Multiple Choice

The limited success of the implementation of TQM systems in Australian companies in the 1980s can be attributed to:

• A)long established adversarial relationships between management and their workforce
• B)labour unions intervening in manager staff relations
• C)Australian industrial relations systems and laws
• D)rising customer expectations
• E)A,B and C.

---

Definitions:

Prolonged Fluoroscopy

A medical imaging technique that uses continuous x-ray exposure for an extended period, often for complex interventions or procedures.

Unintended Retention

A situation where items, information, or conditions are kept or continue to exist unintentionally, often leading to adverse effects.

Special-Cause Variation Chart

A tool used in quality control to identify and analyze unexpected, non-random sources of variation in a process or system.

Concentric Circles

A model or pattern consisting of circles sharing the same center, expanding outward from the center in increasing radii.