Total Quality Management

question 31

Multiple Choice

Total quality management:

• A) is based on the ideas of Frederick Taylor
• B) gives all employees the responsibility for achieving quality goals
• C) gives managers total responsibility for achieving quality goals
• D) was first successfully implemented in Australia, following attempts in the USA and Japan
• E) All of these choices.

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Definitions:

International Supplier

A vendor located in a different country from the one where the goods or services are consumed, providing global sourcing options.

New Market

An area or sector not previously entered or served by a company or industry, presenting opportunities for growth and expansion.

Products and Services

The tangible goods and intangible offerings that businesses provide to consumers in exchange for payment.

Trading Company

A trading company is an entity that connects buyers and sellers of various commodities, goods, or services, often operating internationally to facilitate trade across borders.