The Limited Success of the Implementation of TQM Systems in Australian

question 91

Multiple Choice

The limited success of the implementation of TQM systems in Australian companies in the 1980s can be attributed to:

• A)long established adversarial relationships between management and their workforce
• B)labour unions intervening in manager staff relations
• C)Australian industrial relations systems and laws
• D)rising customer expectations
• E)A,B and C.

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Definitions:

Libido

A term used in psychoanalytic theory to describe the energy created by sexual instincts and desire.

Superego

A component of Sigmund Freud's psychoanalytic theory, representing the moral conscience and ideals of society in the individual's personality.

Psychodynamic Theories

Theories that explain behavior and personality in terms of unconscious energy dynamics within the individual.

Unconscious Processes

Mental activities beyond conscious awareness that influence thoughts, feelings, and behaviors.