An Organisation That Produces Non-Physical Outputs That Require Customer Involvement

question 90

Short Answer

An organisation that produces non-physical outputs that require customer involvement and cannot be stored in inventory is called a(n)____________________ organisation.

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Definitions:

TQM Program

"Total Quality Management" program; an organization-wide effort to infuse quality into every activity through continuous improvement.

Centralized Decision-Making

A decision-making approach where major decisions are made by a small group or single entity within the organization, often at the top level.

Continuous Improvement

A sustained effort to refine products, services, or processes with gradual and radical enhancements.

PDCA

An iterative four-step management method used in business for the control and continuous improvement of processes and products. It stands for Plan-Do-Check-Act.