Effective Customer Focus Practices Include All the Following,except

question 67

Multiple Choice

Effective customer focus practices include all the following,except:

• A) building personal bonds between the customer and the organisation
• B) having a client focus
• C) having innovation at the forefront of organisational efforts
• D) having staff pursue sustainable practices and outcomes
• E) all of these.

Understand the impact of corporate structure on liability and investment.

Identify the factors influencing the decision to undertake investment projects.

Examine the effects of economic cycles on investment levels.

Understand the concept of deindividuation and its effects on individual behavior within groups.