In Addition to Understanding How People Do Things, Empathy Helps

question 26

Multiple Choice

In addition to understanding how people do things, empathy helps you understand ______.

• A)people's emotions
• B)the way people buy and use your products and services
• C)why people do things, the way they feel
• D)the entire buying process

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Definitions:

Empowering Leadership

A leadership style that seeks to give employees more autonomy, confidence, and the ability to make their own decisions in their roles.

Flatter Organizations

Organizations with fewer hierarchical levels, promoting faster decision-making, increased responsibility for employees, and often, more open communication paths.

Flexible

Capable of bending easily without breaking or able to be easily modified to respond to altered circumstances or conditions.

Less Bureaucratic

Referring to organizations or systems operating with fewer rules, formalities, and administrative procedures, aiming for greater flexibility and efficiency.