Why Is It Important to Understand How People Feel in the Situation

question 20

Multiple Choice

Why is it important to understand how people feel in the situation you are trying to improve?

• A)It will help you design something of value to the person for whom you are designing.
• B)It will highlight the interaction with the product.
• C)It will help you understand how bad the current situation is.
• D)Emotions are part of the customer experience.

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Definitions:

Social Scare

A phenomenon where a society experiences widespread fear or panic over an issue perceived as a threat to social stability.

Personal Sacrifices

Voluntary acts of giving up personal desires or comforts for a greater good or to meet the needs of others.

Environmental

Relating to the natural world and the impact of human activity on its condition.

Sound Cost-Benefit Analysis

The process of evaluating the pros and cons of different investment decisions or projects based on their expected costs and benefits to ensure rational financial planning.