In Order to Respect the Client's Right to Dignity, You

question 16

Multiple Choice

In order to respect the client's right to dignity, you should do all of the following except:

• A)Calling a client "sweetie" or "dear"
• B)Being patient
• C)Saying "please" and "thank you"
• D)Making eye contact with the client if culturally appropriate

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Definitions:

Ethical Considerations

The evaluation of moral principles and decision-making processes in personal and professional contexts.

Customer Relations

The management and maintenance of relationships between a business and its customers, focusing on communication and meeting customer needs.

Frontline Managers

Managers who directly supervise and support employees working on the core business activities of an organization.

Operating Employees

Workers who are directly involved in the day-to-day operations of an organization, typically responsible for executing tasks and processes.