When Communicating with a Confused Client, What Should the Support

question 12

Multiple Choice

When communicating with a confused client, what should the support worker do?

• A)Avoid touch.
• B)Give detailed information to ensure the client understands.
• C)Face the client and speak quickly.
• D)Give clear, simple directions and answers.

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Definitions:

Personality Change

Alterations in an individual's characteristic patterns of thinking, feeling, and behaving over time.

Conscious Factor

Aspects of an individual’s psychological function that are within their immediate awareness and perception.

Unconscious Factor

Elements of thought and motivation that reside outside the conscious awareness but influence behavior and decisions.

Net Capital Loss

The financial loss that occurs when the total capital losses from investments exceed the total capital gains in a fiscal year.