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Professor Strauss is mentoring several assistant professors in addition to all the graduate and undergraduate students he teaches. He is known for his willingness to share his wisdom with those interested in his field of study. Erikson would suggest that Professor Strauss is exhibiting
Lifetime Value
The total revenue a business can expect from a single customer throughout the duration of their relationship.
Customer Equity
The total combined customer lifetime values of all the company’s customers, representing the financial value of the customer base.
Customer Service Strategy
A plan designed to improve how a business interacts with its customers, aiming to enhance satisfaction and loyalty.
Order Cycle
The sequence of events from the moment a customer places an order to the delivery of the product or service.
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