To Provide Good Service,you Need to Have a Good ____

question 17

Multiple Choice

To provide good service,you need to have a good ____ when servicing customers on the phone or online,on site,or in a shop.

• A)instincts
• B)plan
• C)script
• D)phone voice

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Definitions:

Broca's Area

A region in the frontal lobe of the dominant hemisphere (usually the left) of the brain with functions linked to speech production.

Aphasia

A disruption in the ability to understand or produce language.

Overextensions

A language development phenomenon where children apply a word in a broader context than is appropriate, showing their understanding of language categories.

Prelinguistic Vocalization

Sounds made by infants before they acquire spoken language, such as cooing or babbling, which are foundational to language development.