To Provide Good Service,you Need to Have a Good ____

question 17

Multiple Choice

To provide good service,you need to have a good ____ when servicing customers on the phone or online,on site,or in a shop.

• A)instincts
• B)plan
• C)script
• D)phone voice

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Definitions:

Implementation Phase

The stage in a project or strategy when plans are executed and actions are taken to achieve the set objectives.

Strategic Marketing Process

The approach involving the allocation of resources, identification of target markets, and implementation of marketing plans to achieve business goals and create competitive advantage.

Common Law

Common law is a body of law derived from judicial decisions of courts and similar tribunals, rather than statutes passed by the legislative body.

Precedent

A legal principle or rule established in a previous legal case that is either binding or persuasive for a court when deciding subsequent cases with similar issues or facts.