Match Each Term with the Correct Statement Below.

question 29

Multiple Choice

Match each term with the correct statement below.
-Entered into the call-tracking system and stays open until the issue is resolved

• A)Technical retail associate
• B)Acronyms
• C)Help-desk technician
• D)PC support technician
• E)Expert system
• F)Bench technician
• G)Jargon
• H)PC service technician
• I)Ticket

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Definitions:

Supremacy Clause

Article VI, Section 2 of the U.S. Constitution, which allows a Supreme Court ruling to be binding on state courts if involving a constitutional issue. The clause reads: “This Constitution, and the Laws of the United States which shall be made in pursuance thereof; and all treaties made, or which shall be made, under the authority of the United States, shall be the supreme law of the land; and the judges in every state shall be bound thereby, anything in the Constitution or laws of any state to the contrary notwithstanding.”

Laws

The system of rules that a country or community recognizes as regulating the actions of its members and may enforce by the imposition of penalties.

Congress

The national legislative body of a country, particularly in the United States, responsible for making laws.

Beyond A Reasonable Doubt

Being sure of a criminal defendant’s guilt to a moral certainty.