The Best Support Technicians Are Good at Preventing a Problem

question 17

True/False

The best support technicians are good at preventing a problem from happening in the first place.

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Definitions:

Reliable Source

An entity or individual that consistently provides accurate and trustworthy information, often used in the context of gathering evidence or news.

Deliberately Withholds

Refers to the intentional act of not providing information or resources that could be beneficial or necessary for others.

Positive Reference Group

A group that individuals compare themselves to in a positive way, often influencing their behavior and self-image.