The Following Is an Example of a Correct,empathetic Response to a Client

question 16

Multiple Choice

The following is an example of a correct,empathetic response to a client who has wrecked a new car:

• A) ​"Well, what happened?"
• B) ​"It sounds like you're blaming yourself for this."
• C) ​"There are just too many drivers on the road."
• D) ​"You can't daydream when you're driving."

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Definitions:

Secondary Information

Data or information that has been collected or synthesized from existing primary sources.

Troubleshooting Report

A document or record summarizing the diagnosis and resolution of problems, typically involving equipment, systems, or software, to guide future problem-solving efforts.

Failure Analysis Report

A document detailing the investigation and findings regarding the causes of a product or process failure.

Productivity

The measure of efficiency in converting inputs into valuable outputs, often used to gauge performance in a work setting.