Reflective Listening in a Therapeutic Setting

question 21

Multiple Choice

Reflective listening in a therapeutic setting:

• A) ​Allows the clinician to offer advice or solutions
• B) ​Is a roadblock to communication
• C) ​Often creates misperceptions
• D) ​Is empathetic and the most useful kind of response

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Definitions:

Philip Crosby

An influential figure in the quality management field known for his work on improving organizational quality.

Conformance

The act of matching or complying with certain standards, rules, or norms, often to meet requirements or maintain quality and consistency.

Service Characteristics

Service Characteristics are features that differentiate services from goods, including intangibility, inseparability, variability, and perishability.

Intangible

Lacking physical substance, often referring to things that cannot be touched but have value, like brand reputation or intellectual property.