A Case Manager Who Is Presenting on Behalf of a Client

question 4

Multiple Choice

A case manager who is presenting on behalf of a client should monitor him-or herself for:

• A) ​Nervousness
• B) ​Defensiveness
• C) ​Ability to establish rapport
• D) ​Reciprocity

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Definitions:

Marginal Costs

The rise or fall in the overall expense associated with manufacturing an extra piece in a production sequence.

Lack of Information

A situation where parties in a transaction have insufficient knowledge about the product, service, or conditions, leading to potential inefficiencies in market outcomes.

Monopoly

A market structure characterized by a single seller or producer dominating the entire market, with no close substitutes for the product or service offered.

Understocks

This term describes a situation where the inventory levels are lower than the demand, potentially leading to lost sales and customer dissatisfaction.