A Customer Service Approach That Focuses on Building Long-Term and Sustainable

question 69

Multiple Choice

A customer service approach that focuses on building long-term and sustainable customer relationships that add value both to the customers and the merchants best describes

• A) customer relationship management.
• B) mobile commerce.
• C) social marketing.
• D) social analytics.

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Definitions:

Anxiety Disorder

A mental health disorder characterized by feelings of worry, anxiety, or fear that are strong enough to interfere with one's daily activities.

Humiliated

A feeling of shame or embarrassment, typically as a result of one's dignity being wounded or self-respect lowered.

Embarrassed

A feeling of self-consciousness, shame, or awkwardness that arises when one perceives they have acted in a socially unacceptable manner or fallen short of social standards.

Specific Phobia

An anxiety disorder characterized by an irrational fear of, and desire to avoid, a specific object, situation, or activity.