Each of the Following Is a Way to Encourage Vibrant

question 60

Multiple Choice

Each of the following is a way to encourage vibrant COP (communities of practice) in an organization except:

• A) manage strictly
• B) focus on value
• C) combine familiarity and excitement
• D) invite different levels of participation

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Definitions:

Service Quality Standards

Benchmarks established to ensure services meet customer expectations and requirements, fostering customer satisfaction and loyalty.

Delivery Gap

A discrepancy between a company's service delivery standards and the actual service delivered, often leading to customer dissatisfaction.

Positive Word of Mouth

The spread of favorable information and recommendations about a product, service, or brand through conversations among consumers.

Empowerment Gap

The difference between what customers expect in terms of control and influence over a service, and what they perceive they actually receive.