Buyers Consider Knowledgeable Salespeople to Be Most Helpful

question 88

Multiple Choice

Buyers consider knowledgeable salespeople to be most helpful. In order to have this trait, salespeople should be:

• A)punctual in their appointments with buyers.
• B)flexible in making choices with buyers.
• C)personally accountable for handling customer requests.
• D)aware of every detail of the products and policies.
• E)empathetic and willing to listen to buyers.

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Definitions:

Civility

The demonstration of respect, politeness, and courtesy in behavior and speech, fostering positive interactions and social harmony.

Workplace Behavior

The conduct or actions of individuals in a professional environment, which can influence workplace dynamics and productivity.

Proxemics

The study of how people use space and distance to communicate and interact in various cultures.

Variations

Differences or deviations in instances or items from a common standard or form.