Which of the Following Touch Points Relates to Unanticipated References

question 109

Multiple Choice

Which of the following touch points relates to unanticipated references or information about a company or brand that a customer or prospect receives from sources that are beyond the control of the organization?

• A)Company created touch point
• B)Intrinsic touch point
• C)User created touch point
• D)Unexpected touch point
• E)Customer initiated touch point

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Definitions:

Sexual Feelings

Emotions and physical sensations associated with attraction and desire towards others, often a part of human sexuality and relationships.

Adolescence

A period marked by the transition in both body and mind, usually extending from puberty until reaching the age of legal majority.

Intimacy

The sense of close personal connection and mutual vulnerability shared between individuals, often in the context of a close relationship.

Levinson

Refers to the theories of psychologist Daniel Levinson, who proposed a series of stages of adult development, including the concept of a mid-life crisis.