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Exhibit 13-3A Credit Union has a small branch in which a single customer service representative serves the needs of customers who arrive at an average rate of 24 per hour. The service representative can typically handle 30 customers per hour. Based on an analysis of historical data, it is reasonable to assume that customer interarrival times and service times are exponentially distributed. Assume that all arriving customers enter the branch, regardless of the number already waiting in line.
-Refer to Exhibit 13-3. What is the average length of time (in hours) spent waiting in line?
Winning
The act of being successful or victorious in a contest or competition.
Forest Fires
Uncontrolled fires that occur in wooded areas, which can have devastating effects on wildlife, vegetation, and human structures, often exacerbated by dry conditions and high winds.
Acres
A unit of area commonly used in the United States, equivalent to 43,560 square feet or about 4047 square meters.
Standard Deviation
A measure of the amount of variation or dispersion of a set of values, showing how much variation exists from the average.
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