When Conditioned Stimuli Are Linked Together to Form a Series

question 225

Multiple Choice

When conditioned stimuli are linked together to form a series of signals, such as the steps involved in having one's blood tested, this process is called __________

• A) stimulus chaining.
• B) graduated conditioning.
• C) operant conditioning.
• D) higher-order conditioning.

---

Definitions:

Acceptable Service

A level of service that meets the basic requirements and expectations of customers, deemed satisfactory by the receiving party.

Zone of Tolerance

The range within which customers are willing to accept variations in service performance and still consider the service as meeting their expectations.

Online Banking Services

Financial services provided over the internet, allowing users to conduct transactions, manage accounts, and access banking information remotely.

Service Quality Goals

Targets or objectives set by a business to maintain or improve the standard of service delivered to customers.