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Which of the following researchers is known for his/her work with the PEN model?
Sales Presentation
A pitch or demonstration given to a potential client or customer with the purpose of promoting and selling a product or service.
Probing Questions
Questions designed to gather more detailed information, encourage deeper discussion, or explore underlying issues.
Probing
The process of gathering information or insight through questions, experiments, or exploration.
Customer Needs
The specific desires, requirements, or preferences of customers that businesses strive to meet with their products or services.
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