Discuss the Importance of a First Impression

question 38

Essay

Discuss the importance of a first impression. Why does that initial meeting seem to be so important?

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Definitions:

Service Blueprinting

A tool used in service design to visualize the service process, points of customer contact, and the physical evidence of a service from a customer's perspective.

Provider's Interaction

The engagement and communication between a service provider and their clients or customers, often critical to service delivery and satisfaction.

Customer

An individual or organization that purchases goods or services from a business.

Goods Made to Order

Products that are manufactured or prepared specifically according to the customer's specifications only after the order is received.