A Grievance Brought by a Staff Nurse Against the Unit

question 4

Multiple Choice

A grievance brought by a staff nurse against the unit manager requires mediation.At the first mediation session,the staff nurse repeatedly calls the unit manager's actions unfair,and the unit manager continues to reiterate the reasons for the actions.What would be the best course of action at this time?

• A) Send the two disputants away to reach their own resolution.
• B) Involve another staff nurse in the discussion for clarity issues.
• C) Ask each party to examine their own motives and issues in the conflict.
• D) Continue to listen as the parties repeat their thoughts and feelings about the conflict.

---

Definitions:

Experimental Research Design

A scientific method in which variables are manipulated and controlled to establish cause-and-effect relationships between them.

Ethical

Concerned with or relating to ethics or the standards of right and wrong behavior.

Cause and Effect

A relationship in which one event (the cause) makes another event happen (the effect).

Placebo Effect

The phenomenon where patients experience real improvements in their condition after receiving a treatment that has no therapeutic effect.