After Several Months of Heavy Patient Loads in the Emergency

question 21

Multiple Choice

After several months of heavy patient loads in the Emergency Department and inability to secure sufficient and experienced staff,the department is especially taxed by a train accident that brings in many seriously injured individuals.You observe that Rama ignores the requests of several of the injured,even when time is available to care for them and is rude to two older adult patients.You are concerned that Rama is evidencing which state?

• A) Hardiness
• B) Depression
• C) Role ambiguity
• D) Depersonalization

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Definitions:

Conflict Stage

A phase in group development or interpersonal relationships characterized by disagreement, competition, or struggle between parties.

Group Performance

The measure of efficiency, effectiveness, and quality of outcomes produced by a group of individuals working together towards common objectives.

Norms

Unwritten rules or expectations governing behavior within a group or society, which guide social interactions and help maintain order.

Cognitive Tasks

Tasks that require the use of mental processes to solve problems or come to decisions.