Incivility Is a Disruptive Behavior or Communication That Creates a Negative

question 23

Multiple Choice

Incivility is a disruptive behavior or communication that creates a negative environment and interferes with quality patient care and safety.The manager can implement steps that help to alleviate uncivil behavior on a unit.Which of the following would not be an appropriate first step?

• A) Suspending the staff member from work
• B) Providing written admonishment that is discussed and placed in the employee's file
• C) Providing verbal admonishment
• D) Terminating the staff member

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Definitions:

System Justification Theory

A theory in social psychology that proposes people have a motivation to defend, uphold, and rationalize the status quo, even at the expense of personal and group interest.

Objectification Theory

A framework for understanding how individuals, particularly women, are treated and perceived primarily in terms of their bodies or bodily attributes, leading to various psychological effects.

Terror Management Theory

A psychological perspective proposing that human behavior is largely motivated by the fear of death, leading individuals to seek symbolic or literal immortality through their beliefs and actions.

Infrahumanization

The perception that outgroup members lack qualities viewed as unique to human beings, such as language, rational intelligence, and complex social emotions.