Examlex
Which of the following was launched by the federal government in 1995 to improve client satisfaction with government services through the use of service standards?
Disbelief
The refusal or inability to accept something as true, often characterized by skepticism or rejection of a stated fact or notion.
Primary Motivator
The main driving force that compels an individual to take action or behave in a certain way.
Humiliation
A feeling of shame or embarrassment typically resulting from being made to appear foolish or incompetent.
Control
The power to influence or direct people's behavior or the course of events.
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