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New Public Management places an emphasis on client-centred delivery of services.
Average Queue Length
The average number of items or people waiting in line over a specified period of time, used in analyzing the efficiency of service systems.
Utilization Factor
The ratio of the actual time a system, machine, or resource is used to the total time it is available, often expressed as a percentage to indicate efficiency or capacity usage.
Queue Discipline
The rules or policies that determine the order in which tasks or customers are processed or attended to.
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