In the Social Justice Framework Presented in This Chapter, the Term

question 3

Multiple Choice

In the social justice framework presented in this chapter, the term "voice" refers to

• A)an individual's ability to influence decision-making.
• B)an individual's ability to express his or her needs.
• C)a group's access to key politicians.
• D)all of these.

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Definitions:

Customer

An individual or organization that purchases goods or services from a business, often considered crucial to a company's success.

Message

Information conveyed in the sales presentation.

Evaluative Listening

Listening with the purpose of analyzing and assessing the message being communicated, often in decision-making contexts.

Active Listening

The practice of fully concentrating, understanding, responding, and remembering what is being said in a conversation.