Javier Was Getting a Drink from the Water Cooler When

question 65

Multiple Choice

Javier was getting a drink from the water cooler when Hartman approached excitedly and exclaimed, "Guess what, Javier? I got the deal ... I got the big contract ... we finally closed the sale with that giant computer company. I am so excited." Javier responded in a soft voice, "That's nice." Which emotional intelligence ability does Javier most likely need to develop?

• A) Ability to diagnose and recognize your own emotions
• B) Ability to control your emotions
• C) Ability to recognize and diagnose emotions displayed by others
• D) Ability to respond appropriately to others' emotional cues

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Definitions:

Organizational Hierarchy

The arrangement of individuals within an organization according to power, status, and job function, forming a structure that outlines reporting relationships and work flow.

Span of Control

The number of subordinates directly managed by a supervisor or the extent of authority an individual manager has over a team.

Span of Control

Refers to the number of direct reports or subordinates that a manager or supervisor can effectively manage.

Organizational Size

The magnitude of an organization, typically measured by the number of employees, revenue size, or operational scale, impacting its structure and processes.