Mini-Case: the In-Box Is Full

question 58

Essay

Mini-Case: The In-Box Is Full. Returning from a wonderful vacation at Disney World, "It's a small world after all," you go through the memos that have been stuffed in your box. A short scenario of each memo is provided. Situation 1: The workers down in the yard are refusing to wear their hard hats. OSHA visits tomorrow.
Situation 2: The people in the back room would like to play their radios while they work. Their supervisor has no problem with it. The issue appears whether it is rock or country.
Situation 3: Your boss must leave town and will be unable to give a speech to his daughter's fourth-grade class on "What I do for a living." He has asked you to take his place.
Situation 4: Production has informed your salespeople that they don't think they can meet the orders requested. They must know tomorrow what the priority should be. You have a meeting with your sales force at 9:00 a.m. tomorrow.
Situation 5: You have a performance review scheduled for George tomorrow. His performance has slipped but he says he needs to talk to you.
-Using the framework for the collaborative approach to problem solving, explain the behavioral guidelines when one acts as an initiator in dyadic confrontation. Also, provide example statements that the initiator can make for each major guideline.

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Definitions:

Ego

In psychoanalytic theory, the part of the personality that mediates between the demands of the id, superego, and reality.

Consciousness

The state of being aware of and able to think about one's own existence, sensations, thoughts, and environment.

Positive Psychology

A branch of psychology focused on the study of positive human functioning and the factors that contribute to a fulfilling and meaningful life.

Humanism

A philosophical and ethical stance that emphasizes the value and agency of human beings, individually and collectively.