A Client Who Is Scheduled for Surgery in an Hour

question 39

Multiple Choice

A client who is scheduled for surgery in an hour confides to the nurse feelings of being scared and unsure of how to cope following the procedure.During this exchange,the nurse places a hand on the client's hand and listens while maintaining eye contact.This situation illustrates which type of communication?

• A)empathy
• B)nonverbal
• C)sympathetic
• D)therapeutic

Recognize the importance and functions of customer relationship management (CRM) in marketing.

Understand the concept and application of segmentation, targeting, and positioning (STP) in marketing strategy.

Explain the use of customer-oriented metrics in evaluating marketing effectiveness.

Understand the impact of technology on the decline of mass media advertising.

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Definitions:

Intimacy

A quality of interpersonal relating through which partners share personal thoughts, feelings, and other important aspects of themselves with each other. True intimacy is marked by openness, affection, and trust.

Generativity

A motive or need that can be filled through one’s vocation or avocations, through child rearing, or through community service. It includes productivity and creativity. Generativity also describes people who are contributing members of society.

Earned Secure

An attachment style characterizing adults who in Adult Attachment Interview transcripts reveal experiences of early adversity, describe their painful backgrounds truthfully, acknowledge the stressors their own parents faced, and come to terms with their early experiences. Their children are usually securely attached.

Insecure Attachments

Patterns of attachment in relationships where individuals are unable to form secure and trusting bonds, often resulting from experiences in early childhood.